Experience Architect

Experience Architect

Purpose

The experience architect is to manage the AAIS customer experience of all the systems inside AAIS. The experience architect works with AAIS current and potential customers to design web services which make AAIS products highly usable and accessible.

Job Responsibilities

  • Work with AAIS staff to re-design AAIS direct
  • Work with stakeholders to re-design the public AAIS site with a customer focus
  • Analyze, evaluate, and continually optimize the customer experience
  • Plan work based on new requirements and bugs
  • Collaborate with QA to make sure testing is appropriate
  • Plan work with management
  • Coordinate work with the operations team to insure that changes are appropriate and documented
  • Work with auditors to make sure we are maintaining the integrity of our systems
  • Work with the business units (product/actuarial/billing) to assure that our systems meet their business requirements
  • Coordinate with data and actuarial team to make sure systems are working correctly
  • Elucidate draw out the requirements that lead to a good customer experience; define the requirements; track completion with testing and qa full software development life cycle; marry that with experience architect
  • Articulate the requirements to be implemented correctly
  • Contract those requirements so that they are tested

Skills, Knowledge and Abilities

  • Enterprise architecture
  • Experience with primary research methods and insights
  • Experience developing personas, and persona-driven design
  • Strong application of user experience best practices
  • Demonstrable high competence with web analytics and A/B platforms
  • Quality Assurance
  • Property/Casualty Insurance knowledge a plus
  • Technologies – Java, Amazon Webb, continuous integration testing

Requirements

  • B.S in Business, Math, Computer Science; M.S. desirable
  • 8 – 10 years experience in software development; software engineering and project management; as a user experience expert and business analyst
  • Experience in standard solutions architecture supporting product delivery
  • Experience in user experience development; business analysis experience
  • Web application administration plus
  • Cloud software architecture plus

Resumes forwarded to: karens@aaisonline.com