Desktop Support Administrator

Purpose:

• This position is responsible for effective installation /configuration, operation and maintenance of system hardware and software related infrastructure.
• Provides desktop computing and printer support.
• Provide periodic reports of monitoring, asset status and expenses for all information technology.

Job Responsibilities:

• Act as the initial point of contact for all computer and system related concerns
• Act as hotline for other groups in Zendesk
• Laptop hardware and software setup
• New hire onboarding / deboarding
• Assist in imaging and asset management
• Manage trouble ticket lifecycles within Zendesk helpdesk system
• Take responsibility for resolution of tickets within skill level
• Manage workload and user expectations concurrently
• Support end users both in the office and from remote locations
• Create user and technical documentation as required
• Work independently and as part of a team
• Communicate results to manager

Skills, Knowledge and Abilities:

• Demonstrated commitment to Information Technology career path
• Microsoft Office (Outlook, Excel, Word) and Adobe (PDF)
• Experience with installation of software
• Ability to troubleshoot application plug-ins
• Password management support
• Effectively contributes in a collaborative, team-oriented work environment
• Presents a positive and professional image
• Demonstrates excellent written and verbal communication skills

Desktop Support Engineer Requirements:

• Bachelor’s degree in information technology or equivalent work experience
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Learning Opportunities:

• Laptop support on Windows PCs and Apple Macintosh
• Troubleshooting on multiple devices including laptops, tablets, mobiles
• Supporting an environment with mix of Linux and Windows servers
• Application support on both Linux and Windows servers
• Supporting a distributed network on Cisco ASA’s, Switches, and Wireless

Resumes to: 
karens@aaisonline.com